Macfadden Celebrates 25 Years of Excellence
Tuesday, 03 May 2011
Macfadden is celebrating its 25th year as a leading provider of integrated information technology solutions and program and project management expertise. Since the company's founding, Macfadden has evolved into a thriving federal contractor with a reputation for excellence among the federal agencies and government clients it supports.
In 1986, James R. Macfadden, founded Macfadden & Associates, Inc. and located its headquarters and operations in Silver Spring, MD. Macfadden began as a small disadvantaged business focused on providing automated data processing support to the federal government and was awarded its first contract with Records Management Systems supporting Booz Allen Hamilton at the General Services Administration.
From a small company with a single employee, Macfadden has steadily grown through the years. Just 10 years after its founding, Macfadden graduated from the SBA 8(a) program, was operating with annual revenue of $8 million, and had grown to a staff of approximately 100. In 2007, Macfadden transitioned to a 100 percent employee-owned company, giving employees a stake in the success of the company and further defined Macfadden as a firm focused on its employees and customers. Today, Macfadden has more than doubled in size, with annual revenue of over $30 million and more than 200 staff serving in multiple U.S. locations and internationally.
At a special anniversary celebration event held at the National Press Club in Washington DC, Macfadden's employees, partners, clients and honored guests gathered to celebrate the company's numerous achievements through the years. Macfadden's Former Chairman and CEO, Russell E. Hall, addressed guests to thank them for their role in the success of the company and noted the great number of opportunities on the horizon for the company. "At Macfadden, we are always looking forward. With a strong value system in place, we embrace the challenges ahead to ensure that we are well-positioned for tomorrow and beyond," said Mr. Hall. "Facing a rapidly changing federal market and hyper-sensitive competitive market, Macfadden will stick to its roots and keep our customers, employees and partners at the forefront."
According to statistics compiled by the U.S. Small Business Administration, 30 percent of small businesses fail within the first two years, and just 50 percent survive the five-year mark. Macfadden's commitment to innovation and leadership has enabled the company to demonstrate steady growth and stability despite these odds. Macfadden places a strong emphasis on customer service that is evident among its employees. "Without question, we are known for our customer service ethic," said Gloria Allen, Vice President of International Affairs at Macfadden. "We simply don't say 'no' when the customer calls. It is well-known that Macfadden's customer service ethic is paramount, setting us apart from our competition and enabling us to form lasting relationships with our clients and partners."
The length of Macfadden's customer relationships provides compelling evidence of Macfadden's commitment to customer service. Many of the company's customer relationships date back to the company's early years. As a result, Macfadden understands the business goals and objectives of each of its customers and has a unique ability to adopt our customer's culture. Beyond 2011, Macfadden will continue to expand its partner base and build upon well-established customer relationships and core capabilities to maintain growth and diversification.
The evening culminated with the announcement of a 2011 Re-Branding Campaign. As part of the company's 25th Anniversary Celebration, Macfadden unveiled a new corporate logo. Designed to position Macfadden as a leader, the new logo is symbolic of Gartner's Magic Quadrant, and portrays Macfadden as a company that demonstrates an ability to execute in alignment with its current vision and is well-positioned for tomorrow. Macfadden has evolved its way of conducting business to provide quality solutions and customer service that spans across the enterprise, as evidenced by its ISO 9001:2008 certification. The new logo design represents Macfadden as a company moving boldly forward and continuing its journey to become an industry leader providing support to its customers to ensure the safety and security of people, information, and critical infrastructure around the world.
Macfadden's 25th Anniversary Celebration will continue over the coming weeks, with a second employee event scheduled on May 26 in Chesapeake, VA.