Qualtiy Assurance

At Macfadden, quality and innovation go hand-in-hand.

We have an uncompromising commitment to deliver results and exceed expectations for our clients. We hold our employees to the highest ethical standards to ensure our programs continue to protect and support the safety and security of people, information and critical infrastructure. Our business processes comply with the quality-based principles of the ISO 9001:2008 standard.

Quality Assurance

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Our Promise

Macfadden is committed to providing high-quality services that are in compliance with contract standards and specifications of our customers and to continually improve the effectiveness of our Quality Management System.

Macfadden's Quality Objectives

  • Deliver services in a timely manner that meets contractual specifications
  • Strive for continual process improvement
  • Produce artifacts that are correct in format and content to measure performance

What Our Customers Can Expect

  • High-quality services 
  • On-time deliverables
  • Proven business practices
  • Consistent business processes
  • Responsiveness

ISO 9001:2008 Certified

ISO 9001:2008 standard is globally regarded as the most comprehensive body of standards on quality management systems and practices. It was established by the International Organization for Standardization (ISO), an organization of national standards institutes of 175 countries. The foremost authority on quality standards, ISO is designed to provide companies with a set of principles that ensure a systematic approach to achieving customer satisfaction and continuous quality improvement.

This independent certification validates Macfadden's commitment to quality and affirms that Macfadden has thoroughly documented its quality processes while meeting the stringent qualifications for the global ISO 9001:2008 standard.

  • Download a copy of Macfadden's Quality Policy.
  • Download a copy of Macfadden's Quality Brochure.